Sofalab’s Standard Warranty is subject to the Product being cared for in accordance with the relevant care instructions and is offered in addition to the guarantees provided under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds and exchanges are not permitted due to change of mind or if the product does not meet your expectations. Sofalab holds no obligation to provide a refund, exchange or credit if any damage by a third party has incurred, once you have received your product.