Terms & Conditions

Contract Of Sale

Orders placed for products through Sofa Lab are subject to the Terms and Conditions as set out on this page. Sofa Lab reserves the right to accept or reject any order placed, whether in full or part thereof.

Only persons 18 years or older may enter into a Contract of Sale with Sofa Lab.

Once a payment has been made for your order, in the form of a full payment or deposit, and your order is accepted by Sofa Lab, your Contract of Sale with us becomes immediately binding and you:

• Agree to and understand the Terms and Conditions as set by Sofa Lab;
• Ensure all details included in the booking, in regards to contact details, are correct and used on a regular basis;
• Agree to pay the balance for products (as required) within the timeframe as specified in relation to our Payment and Delivery terms.

Pricing

Prices for products are quoted in Australian dollars and include GST where applicable. Prices do not include Delivery charges and/or other fees. Pricing is subject to change at any time and without notice. We will endeavour to ensure pricing is correct and up to date, however If an error has occurred with pricing or during the Payment process, you will have the opportunity to either cancel or reconfirm your order at the correct pricing. Sofa Lab reserves the right to cancel your order in the event you are unreachable.

Price Match Guarantee

Our price match guarantee policy ensures that you get the best deal possible on your purchase. If we advertise a lower price within 30 days of your purchase, simply contact us and we'll offer you a store credit for the difference.

Payment

Payment methods include credit card, debit card, cash or Zip Pay financing (terms apply). We also accept Electronic Funds Transfer and bank deposit. Payment is only received and a Contract of Sale made when all funds have cleared into our account. Payments must be made lawfully and any transactions deemed suspicious or flagged as fraudulent will be cancelled immediately and reported as necessary.

• If a product is in stock, full payment must be made once the order is placed to enable receipt or delivery of goods.
• For all other Products, a deposit may be required, and in the case of Custom Lounges, production will not begin until 24 hours after payment has cleared and deposit has been received. Once the order has been processed, payment instalments may be required with the balance to be paid prior to receipt or delivery of goods.

Promotional Offers

Promotional offers are not valid in conjunction with any other offer or discount. Minimum spend requirements do not include delivery costs or clearance items/seconds. Promotional offers are applied per customer not per order. Free delivery offer is for standard delivery to Sydney, Melbourne & Brisbane metro areas only. Discount Vouchers are not valid for "HOT DEAL" items.

Discount Voucher

Minimum spend of $1000 applies. Not valid for 'Hot Deal', Clearance, Seconds, Ex-Display items. Not valid in conjunction with any other offer or discount. Free delivery is for standard delivery to Sydney, Melbourne & Brisbane metro areas only.

Competition

Eligibility: Open to Australian residents aged 18+. Employees of Living Unlimited and their families are not eligible.

How to Enter: Complete the sign-up form on our website. One entry per person per quarter.

Draw: Held quarterly, on the first Monday of each new quarter. Winner selected randomly.

Prize: $1000 voucher for Living Unlimited. Not exchangeable for cash. Valid for 12 months and one transaction.

Winner Notification: Winner notified by email within 7 business days. If unclaimed after 14 days, another winner may be drawn.

Privacy: Entry implies consent for the use of personal data for competition administration.

General: Living Unlimited reserves the right to amend or cancel the competition at any time. Entry implies acceptance of terms.

Risk & Title

All risk and title for products purchased passes on to you upon receipt or delivery of goods, once payment has been made and received in our account, as the case may be.

Collection

Collection from our warehouses is available to all customers, however we recommend choosing delivery as your preferred method when dealing with large or bulky items. All customer collections must be booked at least 24 hours prior to pick up. This will allow our teams to coordinate a suitable time and ensure a safe and smooth process for the collection of goods.

In order for goods to be dispatched from our warehouse, you must ensure:

• Payment for the balance of goods has been made and funds have been cleared into our account, prior to pick up
• Contact details given are correct and up to date

Upon arrival to our warehouse, please ensure:

• There is adequate space in your vehicle for the acceptance of goods, as well as entryways into the property/location it is being brought to (blankets and ropes may be required to secure your load)
• The recipient of goods, whether they are the purchaser or a nominated person the age of 18 years or over, has sufficient photo ID and a copy of the tax invoice, to be presented upon arrival

All goods must be carefully inspected for marks, indentation or damage and to ensure that all cartons are correct in type and there is no shortage in quantity before sign off and acceptance. Any transport damage incurred once goods have been accepted and signed for will not be covered (see Warranty Exclusions).

Delivery

Delivery can be arranged once goods have been paid for in full and received into our account. Delivery times quoted are subject to change and should be used as an indication only. Upon placement of your order, you will be given:

• The option of choosing your level of Delivery Service;
• A quote for your choice of delivery method;
• An approximate delivery date.

In order for goods to be dispatched from our warehouse, you must ensure:

• Payment for the balance of goods and delivery charges have been made and funds have been cleared into our account at least one week prior to the delivery date;
• Contact details given are correct and up to date;
• There is adequate space for the delivery of goods and entry to the property is safe and easily accessible in relation to our Good Fit Guide;The recipient of goods, whether they are the purchaser or a nominated person the age of 18 years or over, has sufficient photo ID and is present at the time of delivery.

If a delivery cannot be made:

• Where an appropriate person is not available to accept the delivery at the pre-booked time and delivery address;
• Due to to inadequate entry or space requirements not being met as per our Good Fit Guide,you will receive documentation outlining the necessary steps to make for collection or re-delivery of your goods (charges apply).

If a delivery cannot be made:

• Within the pre-arranged timeframe, due to excessive delays caused by traffic, scheduling or other external factors, you will be contacted by Sofa Lab to re-arrange an appropriate time for re-delivery.

If a delivery cannot be accepted by you or an appropriate recipient within the specified Delivery period, you will be required to pay the balance of your order as outlined in your Contract of Sale and organise a storage facility for your products to be delivered to. Sofa Lab may be able to assist with this process at an additional cost.

Delay

Sofa Lab endeavours to have your order despatched to you within a reasonable timeframe, as indicated using your estimated arrival date. In the event of a delay due to unforeseen circumstances, our Support Team will be in touch with an alternative arrangement. Sofa Lab holds no liability for any loss, damage or delay that incurs as a result of such circumstances beyond our reasonable control.

14-Day Return Policy

If you’re not completely satisfied with your purchase, please contact us to initiate a return within 14 days of receiving your product.

• Please initiate your return request within 14 days of receiving your product.
• A restocking fee of 20% will be charged per return.
• To be eligible for a return, items must be in their original, unused condition.
• The item must be returned in its original packaging. If the original packaging has been discarded, please pack the item securely to prevent damage in transit.
• An additional 20% repackaging fee will be charged for returns without the original packaging.
• Clearance, Ex-Display, Custom, or Made to Order items are not eligible for return.
• Shipping fees as well as additional service fees will not be refunded.
• Refunds will be processed once we have received and inspected the returned items at our warehouse.

Order Change or Cancellation

Please choose carefully as refunds and exchanges are not permitted for change of mind or incorrect choice. Deposits made on custom orders are non-refundable. If you wish to cancel your order or are unable to accept delivery of your products, you agree to pay a cancellation charge of up to the entire purchase price of your order, as well as any applicable costs that may apply due to storage, handling, and restocking, at the sole discretion of Sofa Lab. Please note that returns, exchanges and refunds are not permitted on any clearance products.

Variations & Specifications

Variations in materials, from characteristics to appearance, may occur from product to product. Samples, showroom products and images should only be considered as an approximate guide as colours and textures may vary. Unless expressly specified in the product description provided on the website, items pictured in the product image may not be included with the product. Please note: Colours displayed may differ depending on your device and viewing angle. Sofa Lab reserves the right to change prices, dimensions, design and construction without prior notice.

Inspection Of Products

Products must be carefully inspected upon collection or delivery and damages, if any, must be noted on your collection/delivery document before signing off. Any further report for damage or inconsistency of product must be made within 24 hours of receipt of your goods. Please get in touch using our Contact Form to submit your claim in writing and include your order number, delivery date and reasonable details supporting your claim, with a note on the specific products that have been affected. Please note that rejection of any part of your order does not entitle you to make a claim for all products contained in your order.

Warranty

Sofa Lab’s Standard Warranty is subject to the Product being cared for in accordance with the relevant care instructions and is offered in addition to the guarantees provided under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Refunds and exchanges are not permitted due to change of mind or if the product does not meet your expectations. Sofa Lab holds no obligation to provide a refund, exchange or credit if any damage by a third party has incurred, once you have received your product.

About

Lounge Life, Lavita Outdoor and Sofa Lab are trademarks of Living Unlimited Pty Ltd ABN: 70 146 140 258