Orders placed for products through Sofalab are subject to the Terms and Conditions as set out on this page. Sofalab reserves the right to accept or reject any order placed, whether in full or part thereof.
Only persons 18 years or older may enter into a Contract of Sale with Sofalab.
Once a payment has been made for your order, in the form of a full payment or deposit, and your order is accepted by Sofalab, your Contract of Sale with us becomes immediately binding and you:
Prices for products are quoted in Australian dollars and include GST where applicable. Prices do not include Delivery charges and/or other fees. Pricing is subject to change at any time and without notice. We will endeavour to ensure pricing is correct and up to date, however If an error has occurred with pricing or during the Payment process, you will have the opportunity to either cancel or reconfirm your order at the correct pricing. Sofalab reserves the right to cancel your order in the event you are unreachable.
Payment methods include credit card, debit card, cash or Zip Pay financing (terms apply). We also accept Electronic Funds Transfer and bank deposit. Payment is only received and a Contract of Sale made when all funds have cleared into our account. Payments must be made lawfully and any transactions deemed suspicious or flagged as fraudulent will be cancelled immediately and reported as necessary.
Promotional offers are not valid in conjunction with any other offer or discount. Minimum spend requirements do not include delivery costs or clearance items/seconds. Promotional offers are applied per customer not per order. Free delivery offer is for standard delivery to Sydney, Melbourne & Brisbane metro areas only.
All risk and title for products purchased passes on to you upon receipt or delivery of goods, once payment has been made and received in our account, as the case may be.
Collection from our warehouses is available to all customers. Please contact our Support Team for more information and to book in a collection time.
Delivery can be arranged once goods have been paid for in full and received into our account. Delivery times quoted are subject to change and should be used as an indication only. Upon placement of your order, you will be given:
In order for goods to be dispatched from our warehouse, you must ensure:
If a delivery cannot be made:
If a delivery cannot be made:
If a delivery cannot be accepted by you or an appropriate recipient within the specified Delivery period, you will be required to pay the balance of your order as outlined in your Contract of Sale and organise a storage facility for your products to be delivered to. Sofalab may be able to assist with this process at an additional cost.
Sofalab endeavours to have your order despatched to you within a reasonable timeframe, as indicated using your estimated arrival date. In the event of a delay due to unforeseen circumstances, our Support Team will be in touch with an alternative arrangement. Sofalab holds no liability for any loss, damage or delay that incurs as a result of such circumstances beyond our reasonable control.
Please choose carefully as refunds and exchanges are not permitted for change of mind or incorrect choice. Deposits made on custom orders are non-refundable. If you wish to cancel your order or are unable to accept delivery of your products, you agree to pay a cancellation charge of up to the entire purchase price of your order, as well as any applicable costs that may apply due to storage, handling, and restocking, at the sole discretion of Sofalab. Please note that returns, exchanges and refunds are not permitted on any clearance products.
Variations in materials, from characteristics to appearance, may occur from product to product. Samples, showroom products and images should only be considered as an approximate guide as colours and textures may vary. Unless expressly specified in the product description provided on the website, items pictured in the product image may not be included with the product. Please note: Colours displayed may differ depending on your device and viewing angle. Sofalab reserves the right to change prices, dimensions, design and construction without prior notice.
Products must be carefully inspected upon collection or delivery and damages, if any, must be noted on your collection/delivery document before signing off. Any further report for damage or inconsistency of product must be made within 24 hours of receipt of your goods. Please get in touch using our Contact Form to submit your claim in writing and include your order number, delivery date and reasonable details supporting your claim, with a note on the specific products that have been affected. Please note that rejection of any part of your order does not entitle you to make a claim for all products contained in your order.
Sofalab’s Standard Warranty is subject to the Product being cared for in accordance with the relevant care instructions and is offered in addition to the guarantees provided under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds and exchanges are not permitted due to change of mind or if the product does not meet your expectations. Sofalab holds no obligation to provide a refund, exchange or credit if any damage by a third party has incurred, once you have received your product.