Warranty
Find your product to see its specific warranty cover, or read our general terms below.
Napoleon Fabric Chaise Lounge Option A ×
View care guide for this product
Napoleon Fabric Chaise Lounge Option A
| Coverage | Period | |
|---|---|---|
| Wood Frame | Loss of structural integrity to the frame as a result of a manufacturing or material defect, except where stated in Exclusions. | 10 Years |
| Fabric | Coverage of fabric upholstery as a result of a manufacturing or material defect, except where stated in Exclusions. | 2 Years |
| Soft Components | Failure of soft components including synthetic leather, foam, feather, fibre filling, coverings, zippers, threading and stitching as a result of a manufacturing or material defect, except where stated in Exclusions. Note: Foam, feather and fibre filling will soften over time and shape to the user as a result of normal wear and tear. | 2 Years |
| Hard Components | Failure of hard components including suspensions, springs, mechanisms, legs, hardware, fixtures and fasteners as a result of a manufacturing or material defect, except where stated in Exclusions. | 2 Years |
Warranty
Our Standard Warranty applies to eligible products, provided they have been cared for and maintained in accordance with our Care & Maintenance Guides.
This warranty covers materials and components against failures due to material and manufacturing faults, as outlined in the specific warranty document for your product.
This warranty does not apply to:
Products Not Eligible for Warranty
- Clearance, floor stock, or seconds items.
- Products with pre-existing defects disclosed at purchase.
- Items not purchased directly from us.
- Products relocated outside Australia.
- Modified or repaired items without prior authorisation.
Normal Wear & Tear
- Natural ageing of materials (e.g., softening of foams, pilling of fabrics, fading of leather or timber).
- Expected material characteristics including but not limited to:
- Leather: Wrinkles, scars, grain variations, patina development.
- Timber: Knots, texture variations, expansion/contraction.
- Fabrics & Wicker: Pilling, weave variations, minor fraying over time.
- Metals & Glass: Minor surface marks, finish variations, teastaining on stainless steel.
Improper Use, Handling & Care
- Failure to follow Care & Maintenance Guides.
- Commercial or excessive use beyond normal residential conditions.
- Pet-related damage, including scratches, bites, and stains.
- Spills, stains, burns, and chemical exposure, including UV damage from sunlight.
- Impact damage, such as chips, cracks, or scratches from sharp objects.
Environmental & External Factors
- Extreme weather exposure.
- Humidity or temperature fluctuations causing warping or expansion.
- Salt air corrosion, particularly on metal components in coastal areas.
- Mould, mildew, or water damage due to improper storage or care.
This warranty is not transferable and applies only to the original purchaser at the original delivery address.
How to Lodge a Warranty Claim
Customers must notify us in writing within 7 days of the defect occurring.
Required Information
Send an email to [email protected] including:
- Order Number
- Product details (affected item/component)
- Description of the defect
- Photos & Videos:
- At least 2 images of the full product (with the defect marked).
- Close-up images of the defect (4 or more).
- Video (if applicable) for mechanical issues.
Our Customer Support Team may request additional information for assessment.
Warranty Resolution
We reserve the right to:
- Determine whether the defect is due to manufacturing or normal wear & tear.
- Decide if the product/component should be repaired or replaced.
- Limit repairs/replacements to the defective part(s) only.
Your Australian Consumer Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
- A replacement or refund for a major failure.
- Compensation for reasonably foreseeable loss or damage.
- A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information, visit consumerlaw.gov.au.
Material Characteristics & Warranty Exclusions
We use a range of premium materials in the construction of our furniture. Each material possesses natural characteristics that contribute to its unique aesthetic, texture, and durability. These characteristics are not considered defects and do not qualify for warranty claims.
Customers are encouraged to review the information below to understand the expected variations and properties of each material before purchasing. The below list is not exhaustive.
Acrylic Outdoor Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
- Scent
Anodised Aluminium
Natural Characteristics
- Colour & Texture Variation – Anodisation can produce slight variations in finish.
- Surface Blemishes – Minor markings and textural inconsistencies may occur due to the manufacturing process.
- Hard Water Staining – Exposure to minerals and environmental conditions can result in surface spots or build-up.
- Patina Formation – Over time, anodised aluminium may develop a natural patina, which does not affect performance.
Axroma® Outdoor Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
- Scent
Brushed Aluminium
Natural Characteristics
- Colour variation
- Texture variation
- Blemishes
- Abrasion resistance
Ceramic
Natural Characteristics
- Colour variation
- Grain variation
- Shade variation
- Blemishes
- Brittleness
- Tensile strength
- Abrasion resistance
Citel® Outdoor Fabric
Natural Characteristics
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
- Scent
Eucalyptus and other Timber
Natural Characteristics
- Colour variation
- Grain variation
- Texture variation
- Blemishes
- Abrasion resistance
Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
- Static electricity
- Scent
Frosted Glass
Natural Characteristics
- Colour & Optical Variations – Small waves, bubbles, or distortions may be visible due to the tempering process.
- Abrasion & Scratches – While highly durable, glass surfaces are not scratch-proof.
- Thermal Stress – Extreme temperature fluctuations may affect the glass’s performance.
- Edge Variations – Edges may have slight inconsistencies due to cutting and polishing.
Leather
Natural Characteristics
- Colour variation
- Grain variation
- Thickness variation
- Texture variation
- Vein lines
- Wrinkles
- Neck creases
- Fire-branding
- Scars
- Stretch marks
- Insect bites
- Scent
Marble
Natural Characteristics
- Colour variation
- Pattern variation
- Unique Markings
- Blemishes
- Brittleness
Olefin Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
Outdoor Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
PE Wicker
Natural Characteristics
- Colour variation
- Texture variation
- Blemishes
- Abrasion resistance
- Colour fastness
- Scent
Polypropylene Fibre Filled Cushions
Natural Characteristics
- Lightweight
- Strong and Durable - high resistance to wear and tear, making it a long-lasting filling material for cushions and furniture.
- Resistant to Moisture - Polypropylene fibre does not absorb water, making it resistant to mildew, mold, and bacteria growth.
- Flexible - can mold to the contours of the body, providing comfort and support.
- Breathability -allows air to pass hrough, which helps regulate temperature and provides a cooler, more comfortable seating experience.
Polyurethane
Natural Characteristics
- Colour variation
- Texture variation
- Blemishes
- Abrasion resistance
- Scent
Powder Coated Aluminium
Natural Characteristics
- Colour variation
- Texture variation
- Blemishes
- Abrasion resistance
- Colour fastness
- Scent
Semi-Aniline Leather
Natural Characteristics
- Colour variation
- Grain variation
- Thickness variation
- Texture variation
- Vein lines
- Wrinkles
- Neck creases
- Fire-branding
- Scars
- Stretch marks
- Insect bites
- Scent
Stainless Steel
Natural Characteristics
- Colour variation
- Grain variation
- Texture variation
- Blemishes
- Abrasion resistance
Sunbrella® Outdoor Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
- Scent
Teak Wood
Natural Characteristics
- Colour variation
- Grain variation
- Texture variation
- Blemishes
- Releases natural oil. Please note, Teak Stains on Cushion - Due to teak's water-resistant nature and abundance of natural oils and silicates, its weathering process involves the surfacing of oil. This natural teak oil has the potential to stain outdoor cushions placed atop teak furniture. It's important to note that oil surfacing is an inherent, recurring process that cannot be avoided.
- If left uncovered, untreated teak will slowly fade and begin to acquire a beautiful silvery-grey patina typical of untreated teak
Tempered Glass
Natural Characteristics
- Colour variation
- Blemishes
- Abrasion resistance
- Waves and bubbles
Texteline Outdoor Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Abrasion resistance
- Colour fastness
- Scent
Travertine
Natural Characteristics
- Colour variation
- Pattern variation
- Unique Markings
- Blemishes
- Brittleness
Umbrella Fabric
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
Warwick® Fabrics
Natural Characteristics
- Colour variation
- Texture variation
- Fabric density
- Tensile strength
- Pilling propensity
- Abrasion resistance
- Colour fastness
- Static electricity
- Scent
General Warranty Exclusions
The following conditions are not covered under warranty and do not constitute a defect:
- Natural variations in colour, texture, and grain patterns of materials.
- Minor blemishes, surface marks, and abrasions from normal use.
- Fading, weathering, or patina development due to exposure to UV light, moisture, or temperature fluctuations.
- Pilling, static build-up, and softening of fabrics over time.
- Stretching, settling, or slight warping of materials with use.
- Scratches, scuffs, or wear marks due to regular use.
- Damage caused by improper cleaning, maintenance, or misuse.
- Issues resulting from prolonged exposure to extreme weather conditions.
By purchasing furniture from us, customers acknowledge these natural characteristics and agree that they do not constitute a defect or grounds for a warranty claim.
For further details, please refer to our Warranty & Care Guide or contact our Customer Support Team.
Version 2026-11-06
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